Privacy Policy

Effective Date: 1 March 2026

At Sussex Immigration Services Limited, we take your privacy seriously. This page explains how we collect, use, and protect your personal information when you work with us.

1. What We Do With Your Data

We collect and process personal data to provide immigration advice and services. This includes:

• Handling your case efficiently;
• Communicating with you and third parties (like barristers or interpreters) with your consent;
• Keeping accurate and up-to-date records.

We only process data when lawful and necessary.

2. Confidentiality

Your information is confidential. We only share it if:

• You give written consent;
• The law or court requires it; or
• It’s needed to prevent serious harm or protect children or vulnerable adults.

All staff follow strict confidentiality rules.

3. How We Keep Data Safe

• Electronic files are stored securely using GDPR-compliant systems.
• Emails are encrypted.
• Paper files (if any) are locked away.
• Remote access is protected by multi-factor authentication.
• Data is backed up regularly.

4. How Long We Keep Your Data

We keep your data for at least six years after your case ends, then securely delete it.

5. Your Rights

You have the right to:

• Access your data;
• Correct or delete inaccurate information;
• Restrict or object to processing;
• Request data portability;
• Make a complaint to the Information Commissioner’s Office (ICO).

To exercise your rights, contact us in writing.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyse site usage. These do not store personal information unless you provide it voluntarily (e.g., via a contact form). You can manage or disable cookies through your browser settings.

7. Data Breaches

If your data is ever compromised, we will act immediately and notify you if required by law.

8. Contact Us

For questions about your data or this policy:

Sussex Immigration Services Limited
103 Seaside Road, Eastbourne, East Sussex, BN21 3PJ
Email: info@susseximmigration.com
Phone: +44 (0) 7784 123 055